Read our practice policies on these pages.
Accessibility
Accessibility statement for The Pump House Surgery This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the...
Chaperones
The Pump House Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer, also known as a chaperone, will be required. This impartial observer will be...
DNA policy
If you no longer require your appointment, please telephone in good time to cancel, so that we can offer this to another patient who might need it urgently. To cancel...
Infection control statement
We aim to keep our surgery clean and tidy, and offer a safe environment to our patients and staff. We are proud of our modern and purpose built practice, and...
Mission statement
We aim to provide a comfortable and cheerful atmosphere for all of our patients and will always treat you with the utmost respect. The Pump House Surgery is to use...
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Violence policy
The practice fully supports the NHS Violence Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that...
Zero tolerance policy
The Pump House Surgery operates a zero tolerance policy to any abuse or bad behaviour towards its staff, doctors or other patients. This could be physical, verbal or online abuse....
Date published: 20th September, 2023
Date last updated: 21st September, 2023